Frequently Asked Questions

- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products. 

- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country or check THIS page with standard shipping costs.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days.
- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.

- How do we ship?
We ship all our order with Bpost with tracking ID. (national postal service with A+ rating)

- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.Bpost.be/track

- Do you have a return policy?
You can always return a By Margaux order within 14 days in the original packaging, retail price will be re-funded. Shipping cost unfortunately not.

- How can I pay?
We accept, Paypal, Visa, Mastercard & American Express. 

- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium. 
- My question is not listed above.
Feel free to contact us at any time and we're happy to help you.