FAQ
Frequently Asked Questions
- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products.
Head over to our Instagram page for more pictures on all of our products.
- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country or check THIS page with standard shipping costs.
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country or check THIS page with standard shipping costs.
- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.
Contact us by email and we will add your country to our shipping list, we ship worldwide.
- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days.
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days.
- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.
Yes! We guarantee every order with a maximum amount of €500.
- How do we ship?
We ship all our order with Bpost with tracking ID. (national postal service with A+ rating)
We ship all our order with Bpost with tracking ID. (national postal service with A+ rating)
- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.Bpost.be/track
When your order is shipped you received a tracking number. Track it at http://www.Bpost.be/track
- Do you have a return policy?
You can always return a By Margaux order within 14 days in the original packaging, retail price will be re-funded. Shipping cost unfortunately not.
You can always return a By Margaux order within 14 days in the original packaging, retail price will be re-funded. Shipping cost unfortunately not.
- How can I pay?
We accept, Paypal, Visa, Mastercard & American Express.
We accept, Paypal, Visa, Mastercard & American Express.
- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium.
All of our products are designed and assembled in Belgium. These are all shipped from Belgium.