FAQ


Frequently Asked Questions

- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products. 

- How is sizing/fitting of the By Margaux products?
Our T-shirts and crop-tops have a normal European fitting.
Our Hoodies have a slim tight fitting, best is to order one size up. 

- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country or check THIS page with standard shipping costs.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days. When the product is marked as pre-order, it will show the release/shipping date. 

- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.

- Can I return my order?
Yes but unfortunately we can not offer free-return shipping.

- How do we ship?
We ship all our order with Bpost with tracking ID. (national postal service with A+ rating)

- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.Bpost.be/track

- How can I pay?
We accept, Bancontact, Paypal, Visa, Mastercard & American Express and manual bank transfer. 

- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium. 
- My question is not listed above.
Feel free to contact us at any time and we're happy to help you.