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FAQ


Frequently Asked Questions

- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products. 

- How is sizing/fitting of the By Margaux products?
Please see our SIZING GUIDE or see the sizing guide at each model. Some hoodies are tight fitted while some other have an oversized fit. 

- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- Do you have a return policy?
Unfortunately we do not have a return policy on our products. We're convinced our products are high quality made and created with the highest amount of detail, this can be seen at the hundreds of happy clients worldwide.  We're not in the power of offering free returns, we offer a gift voucher for the exact amount of your purchase on returned goods.
Please follow our size guides to have a good fitting of your hoodie, we have different models of hoodies and each one has different sizing. 
If you're just a window shopper who would love to try on our products for the weekend and return them afterwards, please do understand we're not eBay or Amazon. Thank you!

- How long does shipping/delivery take? 
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days. When the product is marked as pre-order, it will show the release/shipping date. 

- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.

- How do we ship?
We ship all our order with GLS with tracking ID. Express service.

- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.GLS-group.be

- How can I pay?
We accept, Paypal, Visa, Mastercard & American Express, Maestro, Bancontact, iDeal. 


- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium. 

- My question is not listed above.
Feel free to contact us at any time and we're happy to help you.