Frequently Asked Questions

- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products. 

- How is sizing/fitting of the By Margaux products?
Please see our sizing guide provided with each product. 

- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country.

- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.

- Do you have a return policy?
Click here for more information. 

- How long does shipping/delivery take? 
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days. When the product is marked as pre-order, it will show the release/shipping date. 

- Can I cancel my order? 
No, once you placed an order order you cannot cancel it.
 
- How do we ship?
We ship all our orders with FedEx with tracking ID. Express service.

- How can I track my order?
When your order is shipped you receive a tracking number. Track it at https://www.fedex.com/en-be/tracking.html  (FedEx). If there is a problem with your order during shipping, please contact FedEx directly. They are going to be able to help you more specifically since they know where your package is. 

- How can I pay?
We accept Paypal, Visa, Mastercard & American Express, Maestro, Bancontact, iDeal. You can also pay via manual bank transfer, but please note that your order will only be shipped once we have received the payment. 


- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium, Buggenhout. 

- Can I sell By Margaux products in my own store? 
Yes you can! Please contact us for further terms and conditions.
 
- My question is not listed above.
Feel free to contact us at any time and we're happy to help you. We usually try to respond within 2 business days.