FAQ
Frequently Asked Questions
- Where can I find more products photos?
Head over to our Instagram page for more pictures on all of our products.
Head over to our Instagram page for more pictures on all of our products.
- How is sizing/fitting of the By Margaux products?
Please see our SIZING GUIDE or see the sizing guide at each model. Some hoodies are tight fitted while some other have an oversized fit.
Please see our SIZING GUIDE or see the sizing guide at each model. Some hoodies are tight fitted while some other have an oversized fit.
- How much is the shipping cost to my country?
Fill in your address after completing shopping and you'll get a detailed shipping cost to your country.
- My country is not in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.
Contact us by email and we will add your country to our shipping list, we ship worldwide.
- Do you have a return policy?
- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days. When the product is marked as pre-order, it will show the release/shipping date.
- Can I cancel my order?
No, once you placed an order order you cannot cancel it.
When your order is placed AND paid, it will be shipped as soon as possible, mostly a few business days. When the product is marked as pre-order, it will show the release/shipping date.
- Can I cancel my order?
No, once you placed an order order you cannot cancel it.
- Is my order secured when shipped?
Yes! We guarantee every order with a maximum amount of €500.
Yes! We guarantee every order with a maximum amount of €500.
- How do we ship?
We ship all our order with GLS with tracking ID. Express service. In Belgium we also have the possibility to ship with BPost.
We ship all our order with GLS with tracking ID. Express service. In Belgium we also have the possibility to ship with BPost.
- How can I track my order?
When your order is shipped you received a tracking number. Track it at http://www.GLS-group.be
When your order is shipped you received a tracking number. Track it at http://www.GLS-group.be
- How can I pay?
We accept, Paypal, Visa, Mastercard & American Express, Maestro, Bancontact, iDeal.
We accept, Paypal, Visa, Mastercard & American Express, Maestro, Bancontact, iDeal.
- Where are your products shipped from?
All of our products are designed and assembled in Belgium. These are all shipped from Belgium, Buggenhout.